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For order related queries

Frequently Asked Questions

General queries for your Basic knowledge

How will my order be delivered to me?

Your order will be delivered through a carrier. We will give the tracking ID once the package leaves our facility through email.

What is the shipping estimate?

Our shipping estimates are between 2 - 7 business days.

How will I know if order is placed successfully?

You will get an email confirmation with order #. If logged in, new orders will reflect in your straight account page.

How do I check the status of my order?

You can check the status by going to order page. You can track the package using courier website too.

Can I cancel my order?

Yes, you can cancel the order before an item ships out. If it’s shipped out, please refer returns and refund policy page.

Do you allow exchanges?

Yes, we allow exchange if product is sealed and returned within same day of delivery. Please refer returns and refund policy page for more information.

What are the shipping charges?

Shipping charges are calculated in checkout page. Please refer order summary before placing order.